Leave the Resort — Support
Need help, found a bug, or want to report something on the map? Email
vincefellegara@gmail.com
and we'll get back to you, usually within two days. You can also send
feedback from inside the app: Passport → Settings → Report something or send feedback.
Common questions
- Why is my city's map empty? Every spot is added by a traveler
standing at it, with a photo. There's no imported or sample data. If your city
is empty, you can be its first pioneer: tap + where you are.
- Why can't I check in? A check-in needs your location
and needs you within 150 m of the spot. Allow location for Leave the Resort in
iOS Settings → Privacy & Security → Location Services. You can check in at each
spot once per day.
- Why can't I add a spot from here? Spots can only be added from where
you're standing, with a live GPS fix and a photo. That's what keeps the map
honest.
- Who can see my passport? Only you. Your check-ins, story and
saved places belong to your account and are never shown to other travelers.
- How do I report something? Under any review, tap Report this
review. For a spot, tip or traveler, use Passport → Settings → Report something or send feedback. Reports come straight to our team. You can also block a traveler to
hide their content.
- I added a spot with a typo. Can I fix it? Yes — open the spot's full listing and tap
Edit details. You can also delete spots, reviews, tips and comments you posted.
- Forgot your password? On the sign-in screen tap Forgot password? and enter the email
on your account — we'll send a reset link that works for one hour. No email on your account? Email us with your
handle. Signed in already? Passport → Settings → Change password, and Passport → Settings → Email to add or change your email.
- Why doesn't a spot show under "Open now"? Only spots with opening hours can show as open.
If you added it, open it and tap Edit details to add its hours.
- How do I delete my account? Passport → Settings → Delete account. This
permanently removes your account, your private data and everything you
published. You can also email us to request deletion.
Links